Privacy Policy
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CUSTOMER REGISTER PRIVACY STATEMENT
TrendyPhone is committed to respecting and protecting the privacy of its Customers. The purpose of this privacy statement is to inform the Customer how we collect, use and protect personal data and what rights and possibilities the Customer has to influence the processing of his personal data.
We collect and use your personal data strictly in accordance with the legal restrictions set by the Finnish Data Protection Act and the EU General Data Protection Regulation No. 2016/679 (the EU General Data Protection Regulation, GDPR).
TrendyPhone refers to the We Web Hosting company (TrendyPhone and We Web Hosting). Service refers to a service offered by TrendyPhone such as TrendyPhone.shop online store, TrendyPhone or We Web Hosting, TrendyPhone’s newsletter or other Service offered by TrendyPhone. The service can either be produced by TrendyPhone itself or produced by We Web Hosting’s current partners. Customer means a person using TrendyPhone’s Service.
TrendyPhone complies with valid Finnish legislation and the European Union’s data protection regulation when processing personal data. This privacy statement applies when the Customer uses TrendyPhone’s Services. If the Customer does not accept the terms of this privacy statement, the Customer cannot use the Services, because the provision of the Service requires the processing of personal data.
Registry name
TrendyPhone customer register
Controller and contact information
We Web Hosting (Y-ID: 2536101-3)
Närhipolku 32, 87400 Kajaani Finland
Contacts regarding personal data processing and data protection matters: info(at)TrendyPhone.shop
Purpose of personal data processing
The operation of the trade sector requires the processing of personal data. The customer register includes, for example, the processing of personal data necessary for the online store’s customer account, delivery of orders and invoicing. TrendyPhone only processes personal data that is appropriate and necessary for TrendyPhone’s business.
Purposes of use of personal data include:
– Management, maintenance and development of customer relations and customer communication;
– Producing, providing, developing and quality assurance of the service;
– Business development;
– Sales and marketing, direct marketing and marketing targeting;
– Market research, customer satisfaction surveys and product reviews;
– Monitoring and analyzing the use of the Service in order to better understand the needs of customers and providing personalized Service;
– Profiling customers in order to target marketing and develop the Service;
– Taking care of obligations based on the law and regulations and instructions of the authorities;
– Taking care of the information security of the service, preventing and detecting abuses and frauds, and correcting malfunctions and malfunctions
– Risk management and training purposes.
In addition to this, the website collects Anonymous data for web analytics using the Google Analytics service. Information observed about the use of the service includes, for example, usage and browsing data, page/pages between which the user moves, device model, data collection channel (internet browser, mobile browser, application), browser version, IP address, time and duration of the session, as well as screen resolution and operating system. Anonymous information is stored in the service for 26 months.
Sources and updating of personal data
We mainly collect information from the Customer himself, which the Customer provides when registering as a user of the Service or using the Service, such as when buying products from the TrendyPhone.shop online store, entering contact information in the shopping cart, ordering our newsletter or otherwise dealing with us.
We can also receive information within the limits permitted by law from other service providers such as credit information registrars or from registers kept by an authority such as the Population Register Center.
Legal basis for personal data processing
Personal data is processed based on the contract between TrendyPhone and the Customer, the customer relationship between TrendyPhone and the Customer, the use of the Service, TrendyPhone’s legitimate interest or the Customer’s consent or the law.
In all of the above-mentioned situations, we process personal and proxy data only to the extent required by the purpose of the processing, and we always take into account the protection of our customers’ privacy.
What personal data do we process?
We process the following personal data groups and personal data:
– Basic information: name, contact information: postal address, email address, phone number, usernames;
– Payment and payment method information;
– Consents and prohibitions regarding the processing of personal data;
– Customer event data: events and tasks related to managing the customer relationship;
– Customer communication: messages and recordings in which the customer is a party;
– Other consent-based information specified in more detail in connection with requesting consent;
– Service usage information: Collected information may include purchase history, invoicing, credit and payment information, shopping cart information, product warranty information, delivery information such as delivery method and delivery address, and product reviews;
– Behavioral data: Monitoring the customer’s online behavior and use of the Service using cookies and other similar technologies; Collected information may include the channel used for web browsing, browser, terminal device, device or cookie identifier, IP address, session identifier and the time and duration of the session, log information.
To whom do we disclose your personal data? Do we transfer data outside the EU or EEA area
We do not sell or rent the user’s personal information to third parties
We hand over necessary personal data to TrendyPhone’s current partners for delivery, sales and marketing, or to a financial company when making a financing decision. TrendyPhone can hand over Service usage data to a partner in order to make targeted offers.
TrendyPhone uses subcontractors in the production of IT functions, who process personal data on behalf of TrendyPhone. The use of personal data is limited to a certain task according to the contract. We have drawn up personal data processing agreements with subcontractors in accordance with the Data Protection Regulation. When we use subcontractors, we make sure that personal data is processed in accordance with the law and the privacy statement.
TrendyPhone uses only confidential operators as partners and subcontractors. Partners or subcontractors processing personal data may be located outside the European Union or the European Economic Area, in which case personal data is transferred outside the EU or EEA. We take care of appropriate protective measures related to the transfer and use EU-approved transfer procedures such as EU-approved standard contract clauses in personal data processing contracts.
Personal data can also be disclosed to a third party to whom the Customer has given consent for disclosure, for example in connection with a certain campaign. Personal data can be disclosed in connection with a trial or at the request of an authority based on the applicable law or a decision of an authority in connection with a trial or official process.
Personal data can be handed over to a third party if TrendyPhone is involved in business arrangements where the business containing personal data is involved in the arrangements. Business arrangements include, for example, various business transactions and transfers of business functions, as well as mergers and divisions of companies.
Storage and protection of personal data
TrendyPhone keeps the Customer’s personal data for the duration of the customer relationship and for six years after the customer relationship has ended. The information is used e.g. for handling possible complaints and warranty issues. Handling and fulfilling the obligations set out in legislation such as accounting and consumer trade legislation require that some personal data be stored even if the customer contract has ended. TrendyPhone takes reasonable measures to ensure that personal data incompatible with the purpose of processing personal data, out of date or incorrect are not stored and, on the other hand, personal data according to the purpose of processing are protected from unauthorized processing, disposal, destruction, damage and unauthorized access. When protecting and storing personal data, we take into account the risks related to the processing of personal data for the protection of privacy and business, as well as the available technical possibilities and various threat factors.
TrendyPhone’s Service, online store, servers and store information systems have a high level of security and are protected against data breaches and denial-of-service attacks. TrendyPhone takes care of the security of its staff, internal processes and premises in order to protect personal data. TrendyPhone also strives to implement all appropriate procedures to protect personal data and to prevent and detect possible external access to personal data.
Personal data is processed by TrendyPhone’s own trained employees, who have to process personal data in the performance of their duties. The employees are trained to process personal data confidentially, securely and in accordance with current legislation and given instructions and regulations.
Regarding the processing of certain personal data, TrendyPhone uses third parties for the processing of personal data (see above: To whom we disclose personal data). According to TrendyPhone’s best assessment, the partners in question are reliable and their activities are monitored all the time. Written personal data processing agreements have been drawn up with partners, which take into account the requirements of the data protection regulation and other legislation.
Data collected with the Google Analytics service is stored in Google’s Analytics tool. Data from the Google Analytics service is collected anonymously and is not identified to individuals.
What choices and rights does the Customer have?
Customers registered for the service have the opportunity to influence the use of their personal data and the marketing targeted at them. The customer can make choices regarding marketing on the Service’s own pages, for example whether he accepts marketing or not. The service is constantly being developed, so functions can be changed, added or removed completely.
The customer has the right to receive confirmation as to whether we are processing his personal data and the right to access his personal data, including a copy of his personal data. The customer has the right to check his personal data and request the correction or deletion of his personal data. The customer can demand the correction of inaccurate and incorrect personal data. If the processing of personal data is based on a separate consent given by the Customer, the Customer can withdraw the consent.
If the Customer considers that there are deficiencies in the processing of personal data or suspects that TrendyPhone has acted in violation of the law, the Customer has the free right to complain to TrendyPhone or the respective member store about the matter. TrendyPhone is committed to conducting business responsibly, so we want to correct any shortcomings. The customer also has the right to file a complaint with the supervisory authority.
Can the Privacy Statement change?
Due to the development and changes of the service and changes in legislation, the Privacy Policy may change. Due to the reasons mentioned above, we will update the data protection statement if necessary. The latest version of the privacy policy is always available in the Service, which we encourage you to check regularly.