Legal guarantee
Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost. If this is impossible or the seller cannot do it within a reasonable time and without significant inconvenience to you, you are entitled to a full or partial refund. You always have the right to a minimum 2-year guarantee from the moment you received the goods. However, national rules in your country may give you extra protection.
The 2-year guarantee period starts as soon as you receive your goods.
If a defect becomes apparent within 1 year of delivery, you don’t have to prove it existed at the time of delivery. It is assumed that it did unless the seller can prove otherwise. In some EU countries, this period of “reversed burden of proof” is 2 years.
Commercial guarantees #
Shops or manufacturers might offer you an additional commercial guarantee (also known as a “warranty“). This can give you better protection but can never exclude or reduce your rights under the minimum 2-year guarantee. The conditions should be laid down clearly in the commercial guarantee statement. If they are less advantageous than any advertised conditions, the more advantageous ones apply.
Second-hand goods #
Second-hand goods that you buy from a professional seller are also covered by the minimum 2-year guarantee. In some EU countries, you can agree with the seller on a guarantee period of less than 2 years. However, it must be no shorter than 1 year. This will be made clear at the time of purchase the product such a Apple refurnished.
Right of withdrawal: a 14-day cooling-off period #
If you buy a product (in legal terms a “distance contract” or “off-premises contract”) you have the right to withdraw. This means you can cancel the contract within 14 days without providing any justification (the “cooling-off period”). For goods this means 14 days from the date of delivery, for services 14 days after the day the contract was agreed. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day.
You need to contact Trendy Phone Electronics customer service by email. Please attach the invoice details when submitting any concerns.
support@trendyphone.shop
